Frustrating...

Does anyone else find it frustrating that so many companies have gone to outsourcing their customer service people? Or dividing up divisions?

Why CAN'T I just call the Tricare office here on Fort Riley rather than TriWest in Phoenix? Why is USAA's Program Specialists in Phoenix rather than Texas?? When we lived in CA on post why were our after hours/emergency people in TX?

It's highly annoying to me to think I'm talking to someone in the area, with knowledge of the area/problem only to be told, you need to call in later and talk to so and so or we don't have that number you have to call TriWest and then....

How inane is this? Oh that's right, it's all about money rather than the people you actually are supposed to be serving....